Support

Download Vibrantly from the App Store or Google Play, open the app, and sign up with your email or a supported sign-in provider. You must be 18 years of age or older to create an account.

On the sign-in screen, choose “Forgot password” and follow the instructions sent to your email. If you signed up with Apple or Google, use that same provider to sign back in. Still stuck? Email support@vibrantly.com.

You can request account deletion from our account deletion page, or by emailing support@vibrantly.com from your registered address. We'll verify the request and confirm once it's complete. Deleting your account removes your profile, health data, meals, conversations, and memory, as described in our Privacy Policy.

Vibrantly is a wellness and longevity app with a personal AI companion. It brings together your lab reports, wearable metrics, meals, and goals to give you personalized wellness guidance. Vibrantly provides wellness information and educational content only — it is not a medical service and does not provide medical advice.

Your companion is an AI wellness guide you can chat with by text or voice. You choose its name, personality, and voice during setup, and you can update these later in the app. Your companion is AI and can make mistakes — always double-check important information and consult a qualified healthcare professional for health concerns.

Open the meals section and add a photo of your meal. Vibrantly analyses the photo to estimate its nutrition and adds it to your food log so you can track your habits over time.

Connecting a wearable is optional and requires your consent. In the app, follow the prompts to link Apple Health or Health Connect through our wearable partner. Vibrantly requests read-only access and never writes data back to your device. You can disconnect at any time in the app or in your device's health settings.

Uploading a lab report is optional and requires your explicit consent. The file is stored securely and sent to trusted AI providers to extract the values and produce an analysis you can revisit. You can withdraw this consent at any time in Settings → Privacy. See our Privacy Policy for full details on how your health data is handled.

We do not sell your personal data. Your information is encrypted in transit, access-controlled so only your account can read your records, and shared only with the service providers needed to run the app. Our Privacy Policy explains exactly what we collect, why, and who we share it with.

Go to Settings → Privacy in the app to review and withdraw individual consents, turn product analytics on or off, delete individual conversations or memories, and disconnect a wearable.

You can subscribe in the Vibrantly app for iOS or Android, then sign in here with the same account. Manage or cancel a subscription where you bought it: on iPhone or iPad in your Apple Account subscription settings, and on Android in your Google Play subscriptions. In the app, open Profile (tap your avatar at the top of the screen), then Subscription, then Manage subscription. If you bought a subscription on our website, manage or cancel it from the billing page after you sign in. Refunds for app purchases follow Apple's or Google's refund policies. For billing questions or refund requests, email support@vibrantly.com and include your registered email and the date of the charge.

Please email support@vibrantly.com with a description of the problem, your device model and OS version, and a screenshot if you have one. The more detail you share, the faster we can help.

If you encounter content or behaviour that concerns you, contact support@vibrantly.com and we'll review it promptly.