Terms and Conditions

Please read these Terms and Conditions carefully before using our Services. By accessing our Services, You are indicating Your acknowledgment and acceptance of these Terms and Conditions. These Terms and Conditions are subject to change by Us at any time at Our sole discretion. Your use of these Services constitutes Your acknowledgment and acceptance of these Terms and Conditions and any and all amendments thereof.

HEALTH NOTICE: Vibrantly provides wellness information and educational content only. Nothing in this platform constitutes medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making decisions about your health. See Health and Wellness Disclaimer below.

Interpretation and Definitions

Words with an initial capital letter have the meanings defined below. These definitions apply whether they appear in the singular or the plural.

Company (“we”, “us”, “our”) means Envisioning LLC-FZ, a Free Zone limited liability company registered in the Emirate of Dubai, United Arab Emirates.
Service or Vibrantly means the Vibrantly application, website, and related services.
You means the individual accessing or using the Service.
Account means the unique account created for You to access the Service.
Companion means the AI assistant within Vibrantly that You configure and converse with.
Content means any text, images, files, audio, health data, or other material You upload, submit, or generate through the Service.
Health Data means information about Your body, habits, or wellbeing, including lab and blood reports, biomarker values, wearable metrics, and meal logs.
Connected Service means a third-party service You choose to link to Vibrantly, such as Apple Health or Health Connect.

Acknowledgement

These Terms and Conditions govern Your use of the Service and form the agreement between You and the Company. By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, You may not access the Service.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and disclose Your information. Please read it carefully before using the Service.

Health and Wellness Disclaimer

Vibrantly provides wellness information and educational content only. Nothing in this platform constitutes medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making decisions about your health.

Vibrantly is a consumer wellness and longevity product. It is not a medical device, not a healthcare service, and not a substitute for professional judgement. We are not a healthcare provider, and Vibrantly does not operate as a HIPAA covered entity or business associate.

Insights, scores, and suggestions generated by the Service are informational. They may be incomplete or wrong, and they are not a clinical assessment of Your health. In particular:

Never disregard professional advice, or delay seeking it, because of something You read in Vibrantly.
Never start, stop, or change any medication or course of care on the basis of Vibrantly output.
Do not rely on Vibrantly in an emergency. If You believe You are experiencing a medical emergency, contact Your local emergency services immediately.

Interpretation of lab and blood reports requires professional context that the Service does not have. Values shown in Vibrantly may differ from Your laboratory's own reference ranges and should always be reviewed with a qualified professional.

Age Verification

You must be 18 years of age or older to create an Account or use the Service. By using the Service, You represent and warrant that You meet this requirement.

We do not knowingly permit anyone under 18 to use the Service. If we become aware that an Account belongs to a minor, we will suspend and delete it.

Access to Our Services

Subject to these Terms, we grant You a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for Your own personal, non-commercial use.

We may modify, suspend, or discontinue any part of the Service at any time. We may also impose limits on certain features or restrict access without notice or liability.

User Accounts

You must provide accurate and complete information when creating an Account and keep it up to date. You are responsible for safeguarding Your credentials and for all activity that occurs under Your Account.

You must notify us immediately at support@vibrantly.com if You become aware of any unauthorised use of Your Account.

You may not use as a username a name that belongs to someone else, that You do not have the right to use, or that is offensive or misleading.

Restrictions on Use

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms
Upload Health Data or other personal information belonging to another person without their informed consent
Use the Service to provide services to third parties, including any clinical use
Attempt to gain unauthorised access to the Service, other accounts, or our systems and networks
Reverse engineer, decompile, or attempt to extract the underlying models, prompts, or source code of the Service
Use automated means to scrape, harvest, or extract data from the Service, or to create derivative datasets or train competing models
Attempt to circumvent, disable, or manipulate any safety guardrail, rate limit, or content restriction in the Service
Interfere with or disrupt the integrity or performance of the Service
Impersonate any person or entity, or misrepresent Your affiliation

AI Features

Vibrantly is built around AI models supplied by third parties — OpenAI, Google, and Anthropic. Your prompts, uploaded Content, voice audio when You use voice features, and relevant context from Your profile are transmitted to those providers to generate a response. Section “Sub-Processors and Data Transfers” below and our Privacy Policy describe what each provider receives. Because the Service cannot operate without this processing, Your explicit consent to it is required to create and keep an account; You withdraw it by deleting Your account.

AI output is generated probabilistically. It can be inaccurate, incomplete, outdated, or inconsistent between runs, and it may present incorrect information confidently. You are responsible for evaluating the output before relying on it.

Your Companion maintains a memory of facts extracted from Your conversations and logged data so it can stay contextual over time. You can review and delete individual memories at any time within the Service.

We do not claim ownership of AI output generated for You. Because of how generative models work, similar or identical output may be generated for other users, and we make no representation that output is unique or that You hold exclusive rights in it.

Your Responsibility for Inputs

You are solely responsible for the Content You submit. By submitting Content, You represent that You have the right to do so and that it does not infringe the rights of any third party.

Only upload Health Data that belongs to You. If You upload a report or image containing another person's information, You are responsible for having obtained their consent.

Do not submit information You do not want processed by third-party AI providers. Documents You upload are sent for analysis substantially as provided, including any identifying details printed on them.

Lab Reports and Health Data

Uploading lab or blood reports is optional and requires Your explicit in-app consent before any report is stored or analysed. You may withdraw that consent at any time in Settings → Privacy; withdrawal stops future processing but does not by itself delete results already generated.

Analysis of a report may involve more than one AI model reviewing the same content. The record of that analysis is stored against Your Account so You can revisit results.

We do not guarantee that biomarker extraction is accurate or complete. Optical character recognition can misread values, units, and reference ranges. Always check extracted values against Your original report.

Connected Services

You may choose to connect Apple Health, Health Connect, or another supported source. Connecting a Connected Service requires Your explicit consent and grants Vibrantly read-only access to the categories of data shown at the time of connection.

Vibrantly does not write data back to a Connected Service. You may disconnect at any time within the Service, and You can revoke access directly in Your device settings. Disconnecting stops further syncing; data already received remains associated with Your Account until You request its deletion.

Connected Services are operated by third parties under their own terms and privacy policies. We are not responsible for their availability, accuracy, or practices.

Sub-Processors and Data Transfers

We use third-party sub-processors to host the Service, run AI analysis, aggregate wearable data, deliver notifications, and measure product usage. The current list, and the categories of data each receives, is maintained in our Privacy Policy.

Our infrastructure and sub-processors are primarily located in the United States. By using the Service, You acknowledge that Your data will be transferred to and processed in jurisdictions that may have different data protection laws than Your own, subject to the safeguards described in our Privacy Policy.

Data, Memory, and Privacy

Vibrantly shares an AI memory layer with other Envisioning products, including BlinkLife. If You use more than one Envisioning product with the same account, Your Companion persona and extracted memory facts may be available across them. Your Vibrantly conversation history is kept separate per product.

You may delete individual conversations and individual memories at any time within the Service. Deleting a conversation removes it from Your history; some derived facts may persist in memory until You delete them separately.

Deleting Your Account removes the data Vibrantly stores about You after an email confirmation and a 7-day grace period, as described in our Privacy Policy. Data held in the shared AI memory layer — Companion memories, Your Companion persona, and AI conversation threads — is retained after Account deletion until memory-layer deletion is available; You may delete individual memories and conversations within the Service at any time before deleting Your Account, or contact us to request their removal.

Your Privacy Rights

Depending on where You live, You may have rights of access, rectification, erasure, restriction, portability, and objection, and the right to withdraw consent. Our Privacy Policy explains these rights and how to exercise them.

You may delete Your Account at any time in Settings → Privacy. Deletion requires confirmation via a link emailed to You and takes effect after a 7-day grace period during which You may cancel; the details, including what is deleted and what is retained, are in our Privacy Policy and on our account deletion page. To request an export of Your data, or if You cannot use the in-app flow, email privacy@envisioning.group from the address registered to Your Account.

Subscriptions and Payments

Some features of the Service may require a paid subscription. Prices, billing periods, and included features are shown at the point of purchase.

You can subscribe inside the Vibrantly app for iOS or Android, through Apple's App Store or Google Play, then sign in to the Service with the same account. Your subscription then applies to Your Account both in the app and on the web.

When You purchase inside the app, the purchase is made with Apple or Google, and Your payment details are held by Apple or Google, not by us. We use a service provider, Adapty, to receive purchase confirmations and subscription status from the app stores.

If You buy a subscription on our website, payments are processed by our payment provider, Stripe. Card and payment details are entered on Stripe-hosted pages and held by Stripe; we never receive Your full card number. By purchasing a subscription You also agree to the applicable terms of Apple, Google, or Stripe.

Where a free trial is offered, its length and the price that applies after it are shown before You confirm the purchase. In the app, our standard offer is a 14-day free trial of a monthly or annual subscription. We may also run promotional offers with a different trial length; for example, a WildFit launch promotion offers a 3-month free trial instead of 14 days, on otherwise the same terms. Some promotional offers are available only with a promotional code. Promotional offers are temporary, may be withdrawn at any time, and may change; the offer that applies to You is the one shown when You confirm the purchase. If You have subscribed before, You will not be offered another free trial. Unless You cancel before the trial ends (for an App Store or Google Play subscription, within the time the store requires), the trial converts to a paid subscription and You are charged the price shown.

Unless stated otherwise at purchase, subscriptions renew automatically at the end of each billing period until cancelled. You cancel where You bought: a subscription bought through the App Store is cancelled in Your Apple Account subscription settings, and a subscription bought through Google Play is cancelled in Your Google Play subscription settings. In the app, open Profile (tap Your avatar at the top of the screen), then Subscription, then “Manage subscription” to reach the right page. A subscription bought on our website is cancelled through the Service or the Stripe customer portal. Cancellation takes effect at the end of the current billing period, and You retain access to paid features until then. If You reinstall the app or move to a new device, sign in with the same account to get Your access back; while Your subscription is active, You can also use “Restore purchases” on the Subscription screen.

Refunds for purchases made through the App Store or Google Play are governed by Apple's or Google's refund policies. If Apple or Google refunds a purchase, Your access to the paid features it covered ends when we are notified of the refund. Except where required by applicable law, fees already paid for a subscription bought on our website are non-refundable.

We may change subscription prices or included features. Where a change affects an active subscription, we will give You notice before it takes effect, and You may cancel before the new terms apply. For a subscription bought through the App Store or Google Play, Apple or Google may also notify You of a price change, and may ask You to agree to it, under their own rules.

Deleting Your Account does not cancel a subscription bought through the App Store or Google Play. To stop being charged, cancel it in Your Apple Account or Google Play subscription settings, ideally before You delete Your Account; otherwise Apple or Google will keep charging You. A subscription bought on our website is cancelled when the deletion of Your Account is completed.

Intellectual Property

The Service, including its software, design, and branding, is and remains the exclusive property of the Company and its licensors. Nothing in these Terms transfers any right, title, or interest in the Service to You.

You retain ownership of the Content You submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, and transmit that Content solely to operate and improve the Service and to provide it to You. This licence ends when You delete the Content or Your Account, except for residual copies in backups.

Feedback and Submissions

If You send us feedback, suggestions, or ideas about the Service, You grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use them for any purpose without obligation or compensation to You.

Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that any output, insight, or extracted value will be accurate or reliable.

Termination

We may suspend or terminate Your access immediately, without notice or liability, if You breach these Terms. You may stop using the Service at any time and may delete Your Account in Settings → Privacy (or by email) as described above.

Provisions that by their nature should survive termination will survive, including ownership provisions, disclaimers, limitations of liability, and dispute resolution.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

Indemnity

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of Your use of the Service, Your Content, or Your breach of these Terms or of any third-party right.

Governing Law

These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict of law principles. Your use of the Service may also be subject to other local, national, or international laws.

Informal Resolution

Before filing a claim, You agree to try to resolve the dispute informally by contacting support@vibrantly.com. We will attempt in good faith to resolve the dispute within 60 days of receipt.

Arbitration and Class Action Waiver

If a dispute cannot be resolved informally, it shall be finally settled by arbitration administered in Dubai, United Arab Emirates, in the English language.

To the extent permitted by applicable law, You and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

For European Union (EU) Users

If You are a consumer resident in the European Union, You benefit from any mandatory provisions of the law of the country in which You reside, and nothing in these Terms affects those rights. This includes Your right to bring proceedings in the courts of Your country of residence.

United States Legal Compliance

You represent that You are not located in a country subject to a United States government embargo or designated as a “terrorist supporting” country, and that You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

If any provision of these Terms is held to be unenforceable, that provision will be modified to achieve its objective to the greatest extent possible, and the remaining provisions will continue in full force.

Our failure to exercise a right under these Terms does not waive that right, and a waiver of any breach does not waive any subsequent breach.

Changes to These Terms

We may modify these Terms at any time. When we do, we will revise the “Last updated” date at the top of this page and, where the change is material, provide notice in the app or by email before it takes effect. By continuing to use the Service after the revised Terms take effect, You agree to be bound by them.

Contact Us

If You have questions about these Terms, contact us at:

Envisioning LLC-FZ
Dubai, United Arab Emirates
Support: support@vibrantly.com
Privacy: privacy@envisioning.group